Frequently Asked Questions

We offer a bunch of creative services: branding and graphic design, video production, website design and development, as well as content creation and social media management!

Sometimes, marketing can be done by only using one type of service, but in most cases, our clients’ needs encompass all different types of marketing avenues, so we offer all of these services so that we can be your one-stop shop to achieving your marketing goals.

Services that are on-demand, such as design and content creation, are paid on a subscription basis. You pay a single fee each month and any time your business is in need of that service, we will make sure it gets taken care of! Subscriptions are not contracted, so you can cancel them at any time.

Other projects such as branding, website design and build, or produced video pricing are determined based on the project’s needs. We will provide you with a custom quote that is good for 30 days.

For monthly subscriptions, payments are due on the 1st of each month for that month of service. If you’d like to cancel or modify your subscription, please let our team know by the 20th of the month.

For custom quotes, 50% payment is due at the start of the project and 50% payment is due at the completion of the project. Completion of a project is when our team provides you with the files, artwork, prints, etc. defined in your quote.

Get ahold of us in whichever way you are most comfortable! Call, text, or email us and we will discuss your marketing needs. Visit our Contact Us page to see all the ways to get ahold of us.

Most projects come with two rounds of revisions / changes. This will give you the opportunity (and we highly encourage you) to share feedback from your team with us. This helps us get you and your team exactly what you want!

If there are additional rounds of revisions outside of the scope of your quote, changes can still be made and will be billed hourly.

Yes! Most marketing agencies won’t allow you access to the files they create for you and will only provide you with the finished project, such as a PDF. But, we understand you are paying us to do a job for you, so we believe that the files are just as much yours as they are ours, so we will not only provide you with the PDF, we will also provide you with the finished design file as well!

Please read your contract for any exceptions, such as video footage.

Heck yeah, we do! Marketing can’t be done through just one avenue, but it’s an all-encompassing experience, so our team is prepared to handle all of your creative services.